WHAT ARE PANDEMIC-RELATED STUDIO POLICIES?
We are observing guidelines from NM Health Authorities and the CDC.
Please do not sign up for class If you are feeling ill or may have been exposed to any contagious disease.
We encourage you to use your best judgement to use of masks in order to protect yourself and others.
STUDIO RULES
No late admittance, no exceptions. Arriving exactly at time of class constitute lateness.
Please be on a bike or mat at least 2 minutes before class starts.
Mobile device use in the studio permitted in silent mode only. No mobile device use inside our yoga or cycle rooms.
No street shoes allowed in the Cycle Room
No shoes allowed in the Yoga Room
Thrive reserves the right to cancel any class due to inclement weather, instructor illness or other unforeseen circumstances. In the event of a class cancelation by Thrive, your client account will be credited for the class.
No unattended minors are allowed at the studio at any time.
Service animals are welcome, but our staff is not responsible for their care or supervision.
We do not allow for class observation. All individuals in the room must be participants.
REFUSAL OF SERVICE
We take our responsibility of providing a pleasant experience for every client extremely seriously. Please report to management any incidences of inappropriate, unwelcome or unpleasant behavior, demeanor, words or actions.
THRIVE reserves the right to refuse service to anyone whose demeanor and use of our facilities goes against our policies and practices, engages in disruptive, unpleasant or disrespectful behavior within the studio, or creates an environment detrimental to a positive wellness experience for everyone.
DOES THRIVE HAVE SHOWERS?
Yes, we have private-use showers and offer complimentary towels. Ask at the front desk.
IS THRIVE A BIKRAM OR BARKAN YOGA STUIO?
No, Thrive is in no way associated with the Bikram or Barkan brands. A small number of the classes we offer may be based on those types of practice, but are modified and designed to the parameters of the instructors who teach such classes.
HOW DO I SIGN UP FOR A CLASS?
You may sign up for class using the MindBody app, or via our website. Although you can also walk in without a reservation, our classes may be filled. We recommend signing up ahead of time.
CAN I PAY WITH A CHECK?
Sorry, we do not accept checks for payment.
WHAT IS THE CANCELLATION POLICY?
You must cancel your reservations at least 3 hours before class time in order to keep your pass. If you are on a wait list, you must cancel at least 1 hour before class time.
DO PASSES EXPIRE?
Yes. All passes expire one year from the date of purchase.
WHAT IS YOUR INCLEMENT WEATHER POLICY?
In general, Thrive follows the Santa Fe Public School system; if the schools are canceled or on a two hour delay, early morning classes will be canceled and the studio will open at 9am. Whenever classes are canceled, MindBodyOnline schedule will reflect these cancelations. Participants pre-registered for canceled classes will be early-cancelled and class credit will remain unused.
CAN MY KIDS WAIT AT THE STUDIO WHILE I AM IN CLASS?
Sorry, but Thrive does not provide childcare. Thrive reserves the right to allow minors to use our facilities upon discretion of management and after an adult parent or guardian has signed a waiver. Children under 14 must take class accompanied by adult parent or guardian. Adult parent or guardian is fully responsible for child at all times. No unattended children are allowed at the studio at any time.
CAN I RENT THE THRIVE STUDIO FOR PRIVATE CLASSES OR EVENTS?
At this time, our space is not available for rent to parties outside of our regular staff.
SERVICE ANIMALS
Thrive abides to ADA rules and guidelines to the extent of allowing service animals in our commercial space. However, we ask owners/handlers to be mindful of others, and of the fact that our yoga and cycling spaces are hot and potentially dangerous to animals. As per ADA rules and guidelines, our staff are not required to provide care for or supervise a service animal. The owner/handler is responsible for the animal at all times, and we will ask them to leave if the animal interferes with our operations, or is disruptive or dangerous to other clients or staff. If you plan to visit the studio with a service animal, we kindly ask you to call ahead of time, when possible, so that we can be better prepared and to arrive at the studio with additional time for our staff to better serve you.
IS THERE A LOST AND FOUND?
Yes, as a courtesy, we keep found items in our back room for a short period of time. Thrive reserves the right to dispose of items deemed unsafe or unsanitary. Thrive is not responsible for any lost or damaged items that clients choose to bring into the studio. We strongly encourage clients to leave all valuables in their vehicles or at home.
RETURN/REFUND POLICY
All sales are final; no refunds for cash or credit will be provided after the purchase of a Santa Fe Thrive class package. If you choose not to continue your Santa Fe Thrive class package, you are not eligible for a refund. Class passes expire one year after purchase. Unlimited Passes and Memberships are valid through specified time period.
All merchandise sales are final. Refunds for merchandise will only be provided in the form of a store credit or exchange in the case of a fault. No refunds for cash.